Privacy Policy

1. Introduction

SuspireX ("we", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our platform.

2. Data Collection

We collect information you provide directly to us, including:

• Account Information: Name, email, phone number, business address.
• Payment Information: Billing address and payment details (processed securely via third parties).
• Order Data: Customer shipping details required for fulfillment.
• Usage Data: IP address, browser type, and device information collected via cookies.

3. Purpose of Use

We use your data to:

• Process and fulfill orders.
• Communicate with you regarding your account and updates.
• Improve our platform and customer service.
• Detect and prevent fraud.

4. Data Sharing

We share data only with necessary third parties:

• Logistics Partners: Carriers (DHL, YunExpress) to deliver packages.
• Payment Processors: PayPal/Stripe for secure billing.
• Legal Authorities: If required by law.

5. Data Security

We implement industry-standard security measures, including SSL encryption and secure servers, to protect your data from unauthorized access.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. User Rights

You have the right to access, correct, or delete your personal data. You may contact us at support@suspirex.com to exercise these rights.

8. Cookie Policy

We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings.